Roadrunner Resource Hub
Thank you for being part of the Roadrunner team! We’ve compiled some resources to help make sure you feel supported while working with us. From accessing documents to submitting anonymous tips/problems to general resources to keep your workflow easy on-site, we want to give you all the tools you need to be successful, efficient, and well taken care of.
Additionally, if you’d like to have access to therapy or mental health assistance with significantly reduced costs, email Matt at matt@roadrunnerproduction.com and we’ll get you connected with resources within the DFW community.
If you would like to let the internal Roadrunner team know about any issues, notable experiences (positive or negative), or anything else that might be difficult to share directly with someone, please use the form below. Think of this as Human Resources (HR) for our team.
The Five C’s of Roadrunner Production Services
Communication/Clarity - clear collaboration, focus, and intentionality
Consistency - reliability
Competence - professionalism and skill
Calmness - taking time to make rational decisions
Care - safety and thoughtfulness
ON-SITE PROTOCOL
More often than not, our role is to be helpful and resourceful for our clients in the production space. Sometimes that looks like transportation or running small errands. Other times it looks like real-time problem solving. Whatever the task at hand, you can always ask yourself the questions below. These can be applied to every department we service.
When in doubt:
What is the tour’s/client’s priority for this task? Sometimes its timeliness, sometimes its ensuring the task is done no matter what it takes, sometimes its wide-open communication
It is never the wrong move to clarify. We never want to seem overbearing or incompetent, but most tours/clients will appreciate you taking the time to get things right the first time
Questions to ask your point of contact each day:
Do you need laundry done today?
Do you plan on ordering aftershow food?
Can I be helpful with anything to start the day on a positive note for you?
Local dining options and laundromat/fluff-and-fold options are listed in the Linktree at the top of this page